The onboarding stage is a crucial moment in our partnership. It is critical that we make this experience seamless, and our global onboarding team are dedicated to this mission.
Right from the start, you will connect with our strong, globally connected onboarding team, who will ensure that you experience the highest levels of service at every stage.
Consistency is key. You will be assigned an onboarding lead to co-ordinate the process and act as the principle point of contact across all service lines. Our immediate focus is to ensure that you are met with a smooth and structured process and experience.
Our commitment to you:
- We will agree on timelines upfront and manage the onboarding process.
- We will arrange regular calls with you and any other key service providers you have.
- We will provide our comments and feedback on your fund offering documents.
- Where required, we will assist with the opening of fund bank accounts.
- Where applicable, we will assist with establishing connectivity for the daily receipt of trade files and broker feeds.
- We will commit to and agree on the format and timelines for the delivery of valuation and investor reporting.